13851 Beavercreek Rd
Oregon City, OR 97045

©2019 by Pacific Hot Tub Solutions.

Help Center

The Answers You Need

Are there any benefits for first-time customers?

First time buyers benefit tremendously from purchasing a reconditioned or new hot tub or swim spa from us.  Not only will they get a top quality reconditioned  hot tub at a fraction of what a new tub costs but they will receive a wealth of information regarding hot tub ownership.  Everything from A to Z will be discussed, even down to if you wear a suit in your hot tub make sure you only wash by hand to eliminate suds in your tub.

Do you have a customer referral program?

Yes, refer your friends and family and if they purchase a hot tub or swim spa from us you will receive a Fred Meyers gift card

Can I just make a deposit and then pay for the hot tub later?

On our reconditioned inventory we do allow customers to put down a deposit to hold a specific spa for them for up to 3 days to make sure it is the right spa for them. The deposit is refundable within 3 days if you change your mind.  After 3 days, we expect payment in full and delivery will be scheduled.  If payment is not made, the sales agreement will be void and the deposit will be forfeited.
New products require payment in full at the time of purchase.   No refunds
All sales are final once payment is made.  No changes can be made once order has been placed.

Why am I required to provide a credit card to book an appointment?

Our schedule is typically booked solid for weeks in advance. Requiring a credit card ensures that if a customer needs to cancel their appointment they will remember to call us to do so eliminating a wasted trip to their property.   Failure to cancel an appointment within 24 hours of the appointment will result in a $150 non-cancellation fee.