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Help Center
The Answers You Need
Are there any benefits for first-time customers?
First time buyers benefit tremendously from purchasing a reconditioned or new hot tub or swim spa from us. Not only will they get a top quality reconditioned hot tub at a fraction of what a new tub costs but they will receive a wealth of information regarding hot tub ownership. Everything from A to Z will be discussed, even down to if you wear a suit in your hot tub make sure you only wash by hand to eliminate suds in your tub.
Do you have a customer referral program?
Yes, refer your friends and family and if they purchase a hot tub or swim spa from us you will receive a Fred Meyers gift card
Payment Policy
On our reconditioned inventory we do allow customers to put down a deposit to hold a specific spa for them for up to 3 days to make sure it is the right spa for them. The deposit is refundable within 3 days if you change your mind. Â
New products require payment in full at the time of purchase. Â
All sales are final once payment is made. On new spas being ordered, no changes can be made once order has been placed.
Return Policy
All sales are final. Â
Reconditioned/Consignment spas are sold in "as-is" condition with a limited warranty. Any items that are covered under the warranty will be addressed during the warranty period.
New hot tub orders can be cancelled prior to the order being placed; however, no refund or returns are allowed once the product has been ordered.
Why am I required to provide a credit card to book an appointment?
Our schedule is typically booked solid for weeks in advance. Requiring a credit card ensures that if a customer needs to cancel their appointment they will remember to call us to do so eliminating a wasted trip to their property.  Failure to cancel an appointment within 24 hours of the appointment will result in a $150 non-cancellation fee.